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Please register for a Sampan Travel account which will allow you to manage and favourite destinations, journeys, cruises, and accommodation.

To create your own itinerary on this site you first need to log into or register your own Sampan Travel account.

This will take only a couple of minutes and will allow you to Build Your Journey, work on it in collaboration with our travel consultants, and save and manage your favourite destinations and hotels for future reference.

Registration

Profile Informations

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Privacy Statement & Security

Sampan Travel Company Ltd (hereon referred to as Sampan Travel, the Company, 'we', 'us') respects clients' privacy and is committed to protecting and safeguarding the personal information shared with us. This Privacy Statement applies to www.sampantravel.com (hereon referred to as the 'Site'), which is owned, operated, licensed and controlled by Sampan Travel. This Site is intended for use by persons who are over 18 years of age. By visiting the Site, you are accepting the practices outlined in this Privacy Policy.


Information Collection

Sampan Travel Ltd has ensured that there are effective measures in place to protect all information that is collected from Site visitors.

When a visitor browses the Site but has not registered for any online service from Sampan Travel, they browse anonymously. No Personal Information is collected while browsing. "Personal Information" refers to any information that can be used to identify, contact, or locate the person to whom such information pertains. This includes but is not limited to names; email address; a home, postal or any other physical address; or any other contact information. When someone registers for or requests any Site service they may be asked to provide Sampan Travel with Personal Information. This Personal Information is used to enhance the Site experience for the visitor, expedite communications, allow the visitor to receive electronic mail from Sampan Travel, and/or help create and prepare a client's holiday with Sampan Travel.

Sampan Travel may utilise this Personal Information in aggregate so to generate market research reports. Demographic data such as gender, age and interests are collected and used to analyze our Site visitors through Google Analytics Demographics.


Registration for Online Products & Services

Sampan Travel may request that site visitors voluntarily supply us with Personal Information for purposes such as correspondence and Site registration. If a site visitor is known to Sampan Travel as a current or former client we may collate information about the use of Site products or services with certain other online and offline information we possess pertaining to this former and/or current client in order to customize the Site experience and present relevant communications.


Cookies

Sampan Travel utilizes "cookies" that enables the Site to monitor traffic patterns and so to serve site visitors more efficiently if and when they revisit the Site. A cookie does not identify the visitor personally, however it does identify the devise used to access the Site through the devices IP address. IP addresses are not personally linked to identifiable information.

The cookies that the Site uses stay in a browser’s subfolders until the site visitor deletes them manually or the browser deletes them based on the duration period set by the cookie itself. These cookies are referred to as persistent cookies, and enable one to visit the Site over and over again and be recognized as a previous visitor. They may also enable a visitor to access their account without having to repeatedly log back in. The information stored by the cookies, such as the server the device is logged onto, the browser type, and whether the Site was entered from a website or email hyperlink, is recorded and tracked in aggregate. This information is used to measure the response rate to Web pages and email hyperlinks.


Email

Sampan Travel may send emails to site visitors based on Personal Information provided. It is possible to opt-out of receiving emails from Sampan Travel as described below in the section entitled: "Unsubscribing from Email Lists." When Sampan Travel sends emails, we may use the recipient's email address to identify information about the receipt of the email, including whether the communication was opened, how many times it was viewed and whether an embedded hyperlink was clicked upon to reach a particular web page. This information is used to measure response rates to email communications as well as to enhance our email communications and the Site experience for visitors.


Unsubscribing from Email Lists

Sampan Travel provides all recipients with a means to decline receiving marketing email. At any time, a recipient is able to request to discontinue receiving emails from Sampan Travel by following the 'Unsubscribe' link at the bottom of the email. Recipients are also able to opt out of receiving emails by contacting us directly at enquiries@sampantravel.com.


Children

Sampan Travel do not knowingly solicit Personal Information from or market to children under the age of 18 via our Site. The Site is intended for use by persons who are over 18 years of age therefore we request that those under the age of 18 not submit any Personal Information to us through the Site. If Sampan Travel learns that we have inadvertently gathered Personal Information from those under the age of 18, we will promptly remove such information from our records. Personal Information of children is only intentionally stored when they are accompanying adults upon a Sampan Travel holiday.


Booking a Holiday

When booking a holiday with Sampan Travel a certain amount of information will be required and then stored. This information may include but is not limited to: the names, addresses, passport details, credit/debit cards, payment details, special requirements, disability or medical condition and dietary requirements of all those travelling.

When arranging a holiday for clients, Sampan Travel will need to pass on some of this information to our partners involved in the creation of the itinerary, principally hotels, airlines and other transport companies. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. In most cases, the information passed on will be solely the name and passport number of those traveling. However in select cases it may also include nationality and the physical and mental health and other personal information of those travelling. In making a booking, a client consents to this information being passed on to the relevant persons and/or official bodies. If a client would like to see the information held by Sampan Travel, they are asked to contact us. We will not pass any information on to any person not responsible for part of a client's travel arrangements.

For insurance reasons, the information required by Sampan Travel includes debit/credit card details. As set out above, we take full responsibility for ensuring that proper security measures are in place to protect this information. This information will be securely deleted as soon as it is no longer required. However, it is necessary for the Company to retain the debit/credit card details of a client for a reasonable period of time after the conclusion of the holiday. Clients consent to such retention, in the event that any costs referred to in our Terms and Conditions point c ii) Clients' Responsibilities and you fail to settle these directly with the supplier, in order that the Company can debit your card for the relevant amount. The information stored for this reason is reviewed regularly so to ensure that it is not kept longer than is strictly necessary.


Customer Information

If a client or site user believes that Sampan Travel has not complied with this Privacy Statement or they have other related inquiries or concerns, they may contact us through the details found on this page.