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To create your own itinerary on this site you first need to log into or register your own Sampan Travel account.

This will take only a couple of minutes and will allow you to Build Your Journey, work on it in collaboration with our travel consultants, and save and manage your favourite destinations and hotels for future reference.


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Terms & Conditions

a) Introduction

All tailor-made tours and services can be booked directly with Sampan Travel Company Limited (hereon referred to as Sampan Travel, the Company, 'we', 'us', or 'our'). This can be done either over the phone, via Skype, or email. 

b) Booking Conditions

i) Booking and Pre-payment

Payment for a holiday is required in up to two stages prior to the trip.

Once a Final Itinerary and quote has been created by Sampan Travel and approved by the client, the latter have up to 7 calendar days to make a pre-payment of 40% of the total holiday cost. Payment should be made directly via bank transfer to the Sampan Travel bank account in Myanmar or Singapore. If no payment is made within 7 calendar days, any reservations made on the behalf of the client will be dropped. In exceptional circumstances (for instance when a certain part of the holiday requires a large portion of payment up front), clients will be asked to make a pre-payment of more than 40% of the total holiday cost. When this is the case, the client will be explicitly informed of this at the outset.

It is important for clients to check all the details on their Final Itinerary before accepting and making the pre-payment. In the event of any discrepancy on the Final Itinerary please contact us immediately. Sampan Travel will make any necessary changes and send the amended Final Itinerary back to the client for their approval. On the receipt of the amended Final Itinerary, the client has once again 7 calendar days to confirm the Final Itinerary by making the pre-payment. If Sampan Travel are notified of any discrepancies after the client had confirmed the Final Itinerary and made the pre-payment, the client may be asked to pay necessary amendment charges (please see below v) Amendments by Client for details).

If a client is booking within 30 days of the commencement of the holiday, then full payment will be required.

Sampan Travel will not commence confirming your reservations until the pre-payment has been received.

A contract will come into existence on the date on which the client confirms a Final Itinerary by making the pre-payment. This states that the client is happy with the itinerary and the price per person. When the clients makes the payment they are confirming that they are at least 18 years of age and that they understand our booking conditions and have accepted them on behalf of themselves and all members of their party. All contracts with Sampan Travel are subject to these booking conditions.

Prior to the creation of the Final Itinerary and quote, Sampan Travel will require the confirmation of the members of your party and their names as scripted in their passports.

Unless explicitly stated otherwise, all correspondence will be sent to the email address that the client signed up to Sampan Travel with, or if the client does not have a Sampan Travel account, the address with which they originally contacted Sampan Travel, unless another contact email address has been explicitly communicated.

ii) Special Requests

Special requests, such as diet, room location, single, twin or double bedded room, a particular facility or flight seat should be indicated before the Final Itinerary is confirmed. We will pass any request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines. Sampan Travel will make every effort to ensure that special requests are met, but make no guarantees. The provision of any special request does not constitute a term of your contract with us, unless we have explicitly stated its provision in the Final Itinerary.

Sampan Travel must be made aware of any health issues that you or those traveling with you suffer from before the acceptance of the Final Itinerary and the pre-payment. In the unlikely event that we feel unable to adequately attend to the these needs, then we reserve the right to respectively decline the booking of your holiday. If we are informed of any health issues after you have confirmed the Final Itinerary, then we reserve the right to cancel the holiday and withhold the deposit.

iii) Payment and Costs

The balance is due 30 days before departure. If it is not paid in time, Sampan Travel reserve the right to cancel your travel arrangements and retain your deposit.

With regard to bank charges/fees, Sampan Travel shall absorb charges levied by our bank, whereas bank charges/fees levied by the sender's bank are to be borne by the traveller(s).

All rates are quoted net to travel agents in US Dollars prevailing rates of exchange.

The Final Itinerary will explicitly state what is and what isnt included in the quoted price of the trip. If it is not explicitly mentioned as included in the package price of the Final Itinerary, then clients are to assume that it is not covered. If unsure, it is recommend that you raise the issue with your personal Sampan Travel operative.

Sampan Travel is under no obligation to give a breakdown of the costs involved in a trip.

iv) Hotel & Flight Reservation Only Service Fees

For hotel and flight reservations only, the following flat rates apply:

Length of holiday / Charge

1 – 5 days / US$50
6-10 days / US$100
11-15 days / US$150
16-20 days / US$200
Over 20 days / US$250

Booking, Payment, Amendment and Cancellation Policy is the same for the Hotel & Flight Reservation Only Service as it is for any other Sampan Travel journey. Please see below for details.

v) Amendments by Client

Sampan Travel will make every effort to assist the client if they wish to make amendments to their holiday after the Final Itinerary has been accepted and pre-payment made. If it is possible to make the amendment and it is regarded by us as a material change (a material change includes a change of destination; the alteration of the duration of stay in a specific destination; or an addition or subtraction of a major activity. It does not include a change of flight time of less than 24 hours or other domestic transfers; nor a change of accommodation so long as both hotels in the same bracket and a deposit has not already been paid; nor a change in time of a certain activity) it will be subject to an amendment charge of US$50 per booking, together with all other expenses incurred by Sampan Travel as a result of the change. Costs are higher for the substitution of a passenger. Please see below for details. The charge of US$50 is required whether or not Sampan Travel as a result of the changes succeeds in confirming your requested amendment. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Your request may be treated as a cancellation and re-booking and the normal cancellation charges (see below) will apply dependent upon the conditions imposed by our suppliers.

Sampan Travel will try its upmost to make any Minor Amendments to the Final Itinerary that a client may request, but it will not be regarded as a breach of contract if we are unable to make these amendments.

vi) Cancellation by the client

All cancellations must be made by email. Since Sampan Travel incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure Sampan Travel receives your notice of cancellation:

Days prior to departure / Loss of total holiday cost:

Over 30 days / 40% (or pre-payment if different)
30 – 7 days / 75%
Within 6 days / 100%

We strongly recommend that you secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.

vii) Substitution of Traveller

If someone in your party is unable to travel due to unforeseen and unavoidable circumstances (eg. jury service, illness, redundancy, death or serious illness of close family member) then they can be switched with someone suitable to Sampan Travel so long as:

1. We receive the request via email and are given sufficient time to make the changes. This will be determined on a case by case basis.
2. Costs incurred by us in making the changes and an administration fee of US$150 is paid
3. The new traveller agrees to be bound by Sampan Travel's terms and conditions.

viii) Amendments by Sampan Travel

After the Final Itinerary has been received and confirmed by the client, Sampan Travel makes every effort to deliver the itinerary as advertised. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In some circumstances, Sampan Travel may have to modify a holiday before you depart. Most of these changes are minor. In such cases, Sampan Travel will notify the client of this change, but is not obliged to pay any compensation, and the minor change is not regarded as a breach of contract.

If Sampan Travel is forced to make a material change (see above v) Amendments by Client for what constitutes a material change) we will notify the client as soon as possible and send an amended Final Itinerary.

If the client is not happy with these changes, then the client has 7 calendar days in which to inform Sampan Travel of their wish to either cancel the booking, or to alter the amendment. In the case of the client wishing to cancel the booking following an amendment made by Sampan Travel for reasons other than force majeure (see below for what constitutes force majeure), Sampan Travel will return the deposit in full. Clients will receive the following compensation, calculated according to the number of days prior to departure that they are notified of the change.

Days prior to departure date / Compensation per person:

Over 30 / US$10 per person
30 – 7 / US$30 per person
Within 6 / US$50 per person

If the client informs Sampan Travel of their wish to cancel the holiday after 7 calendar days following the receipt of the amended Final Itinerary, Sampan Travel will retain the 40% pre-payment. If a client responds after 7 calendar days with an alternative amendment to replace the Sampan Travel suggested amendment, this will be treated as an original client amendment and therefore subject to the terms outlined in v) Amendments by Client. If Sampan Travel hear nothing from the client in regard to the amended Final Itinerary, then we will assume that the client is happy with the changes. Sampan Travel will continue booking the holiday, and the client will be bound by the amendment and cancellation policies outlined in v) and vi).

Force majeure are unforeseeable circumstances beyond Sampan Travel's control or the control of our suppliers, the consequence of which it is impossible for either the Company or its suppliers to avoid even with all due care. Force majeure includes but is not limited to, war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, epidemics and outbreaks of illness.

lf Sampan Travel becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge (save in the case of force majeure) or, alternatively, you will be returned to your point of departure and the company will, where appropriate, pay compensation. No compensation is payable in the case of force majeure.

ix) Cancellation by Sampan Travel

We will not cancel your hotel arrangement less than 30 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If you fail to pay the balance of the holiday cost at least 30 days before departure, Sampan Travel will treat your booking as cancelled and retain your deposit.

If we make a cancellation before 30 days prior to the trip, unless the cancellation has been caused by force majeure, in addtion to the return of the deposit Sampan will pay you compensation as set out below:

Days prior to departure date / Compensation per person:

Over 30 / US$20 USD per person
30 - 8 / US$60 per person
7 - 0 / US$100 per person

If the journey is cancelled due to force majeure, we will attempt to refund as much of the paid monies as possible; subtractions will be made depending on fees demanded by our suppliers, and administrative fees. The administrative fees will vary from case to case; it may be as high as but will never exceed US$100 per person.

c) Liability

i) Sampan Travel's Responsibility

Sampan Travel acts as an intermediary between the local suppliers providing the services. Additional expenses incurred due to force majeure (see above to see what constitutes) must be borne by the tourists themselves. Sampan Travel strongly suggests that passengers take out adequate private travel insurance. The Company reserves the right to provide alternative accommodation or amend itineraries in response to force majeure. Sampan Travel will try to inform clients of such amendments as soon as possible, however it is not an obligation, and compensation will not be paid.

Sampan Travel will provide compensation if we or our suppliers have performed negligence that has resulted in illness, injury, loss (including loss of enjoyment), damage, cost or death. We will not provide compensation if any of the above was caused by the act / omission of acts of the client or those in their group; a third party who is not part of our arranged journey (essentially any service that does not form part of our contract); or force majeure.

If Sampan Travel are found liable for the loss or damage of any personal possession, we will pay back no more than the amount equivalent to the excess on the client's insurance policy which applies to this type of loss per person, subject to a maximum of US$250 per person. In the event that no insurance policy has been taken out, the maximum of US$250 per person shall apply.

Sampan Travel is not obliged to offer any compensation for accidents suffered or incurred that were not due to any negligence by ourselves or our employees or a result of a breach in contract.

Sampan Travel also accepts liability if you or any member of your party suffers death or personal injury as a direct result of the holiday failing to be as described in the Final Itinerary and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of Sampan Travel or its partners, agents, or suppliers and the loss, death or personal injury suffered is attributable to the client's own acts or omissions or to the acts or omissions of a third party not involved in the provision of the services which make up the holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by Sampan or its partners, agents or suppliers even with the exercise of all due care.

Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. These decisions Sampan Travel has no control over and therefore we will not accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to amend or end a client's holiday after departure but before the completion of the holiday, Sampan Travel will not pay compensation or reimburse the client for expenses incurred. We strongly recommend that clients have adequate travel insurance for their holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions.

When booking an additional excursion locally the client's contract is with the local company providing that excursion and not Sampan Travel. Sampan Travel has no legal liability for anything that goes wrong on such an excursion and any claim which a client might have arising out of the excursion will be against the specific local company and subject to their terms and conditions. Sampan Travel will attempt to offer advice, guidance and assistance if clients suffer death, illness or injury arising out of an activity which does not form part of the holiday with Sampan Travel, or an excursion arranged locally.

ii) Client's Responsibility

General information concerning passport, visa and health requirements are subject to change and clients must check relevant current requirements before departure. Clients will likely require a full 10 year passport to travel which is valid for six months after the date of your return. Valid tourists visas are also required and all children should travel on full passports. It is the client's responsibility to obtain all documents required for their holiday and ensure that they are in proper order. Sampan Travel will not be liable to make any refund or pay compensation if a client is unable to proceed with the itinerary as planned due to incorrect or missing personal documents.

Approximately 7 days before departure Sampan Travel will send clients their flights tickets together with any other information concerning your holiday. It is important that clients check all the details on these documents, specifically names and flight times, and contact us immediately if you have any queries. The correct timings, using the 24 hour clock system, may have been adjusted since you received the latest Final Itinerary. All timings are in local time.

Clients are responsible for checking-in for flights at the correct time. Sampan Travel cannot accept responsibility for clients missing flights as a result of late check-ins. Furthermore, credit or refunds will not be given for lost, mislaid or destroyed travel documents.

If in our opinion or that of any airline pilot, hotel manager, tour leader or other person in authority, a client's behaviour is causing damage or danger to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. In such a scenario, no compensation or refund will be paid.

Clients are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your holiday. Should clients fail to make such payment at the time the charges and/or costs are incurred, they will be liable to reimburse Sampan Travel for these and the client authorises Sampan Travel to automatically debit their credit card to the value instructed by the supplier.

iii) Complaints

Sampan Travel will provide the client with all the relevant and necessary contact details of Sampan Travel operatives for clients to use during their trip.

If clients are unhappy with any aspect of the arrangements while on holiday, they must address their complaint immediately to their personal Sampan Travel operative (or assigned substitute), who will be on call during working hours (local time) for the duration of your trip and/or to the management of the hotel or other supplier whose services are involved. Sampan Travel will do their best to rectify the situation. If the problem cannot be resolved locally and clients wish to complain, full details must be sent to Sampan Travel via email within 30 days of the completion of the holiday. Sampan Travel will do their best to investigate and reply within 28 days of receipt of the complaint.

Sampan Travel will have an open ear to any additional complaints and feedback made after the conclusion of the holiday.