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All tailor-made tours and services can be booked directly with Sampan Travel Company Limited (hereon referred to as Sampan Travel, Sampan, the Company, ‘we’, ‘us’, or ‘our’).
b) Booking Conditions
i) Booking and Pre-payment
Payment for a holiday is required in up to two stages prior to the trip.
Once an itinerary and quote has been created by Sampan Travel and approved by the Client an invoice will be issued requesting a pre-payment (ie. deposit) of 40% of the total holiday cost.
In exceptional circumstances (for instance when a certain part of the holiday requires Sampan to make a large payment up front), Clients will be asked to make a pre-payment of more than 40% of the total holiday cost.
Pre-payment is regarded as the Client’s acceptance of the latest itinerary. It is important for Clients to check all the details on the itinerary before making the pre-payment. In the event of any discrepancy on the itinerary or quote Clients are requested to contact us immediately. Sampan Travel will make any necessary changes and send the amended itinerary and quote back to the Client for their approval.
If Sampan Travel are notified of any discrepancies after the Client has made the pre-payment, the Client may be asked to pay necessary amendment charges (please see below iv) Amendments by Client for details).
If a Client is booking within 30 days of the commencement of the holiday, then full payment will be required.
Sampan Travel will not confirm reservations until the pre-payment has been received.
A contract will come into existence on the date on which the Client makes the pre-payment. This states that the Client accepts the itinerary and quote. When the Client makes payment they are confirming that they are at least 18 years of age and that they understand our booking conditions and have accepted them on behalf of themselves and all members of their party that they are booking on behalf of.
All contracts with Sampan Travel are subject to these booking conditions.
ii) Special Requests
Special requests such as diet, room location, single, twin or double bedded room, a particular facility or flight seat should be indicated before payment is made. We will pass any request on to the hotel or airline but cannot guarantee that it will be accommodated. Sampan Travel will make every effort to ensure that special requests are accommodated, but make no guarantees. The provision of any special request does not constitute a term of the contract with us, unless we have explicitly stated its provision in the itinerary or quote.
Sampan Travel must be made aware of any health issues that Clients suffer from before the acceptance of the itinerary and quote and the pre-payment. In the unlikely event that we feel unable to adequately attend to these needs, then we reserve the right to respectively decline the booking. If we are informed of any health issues after the Client has made payment then we reserve the right to cancel the holiday and withhold the pre-payment.
iii) Payment and Costs
The balance is due 30 days before departure. If it is not paid in time, Sampan Travel reserve the right to cancel the Client’s travel arrangements and retain the pre-payment.
All rates are quoted in US$.
With regard to bank charges/fees when making wire payment, Sampan Travel shall absorb charges levied by our bank, whereas bank charges/fees levied by the sender’s bank are to be borne by the Client.
When payment is made in cash, Sampan Travel has the right to refuse tatty, torn, stamped or otherwise less-than-pristine notes.
Sampan’s quotes explicitly state what is included and excluded in the price of the trip. If it is not explicitly mentioned as included in the package price then Clients are to assume that it is not covered. If unsure, it is recommended that Clients raise the issue with Sampan Travel immediately.
Sampan Travel is under no obligation to give a breakdown of the costs involved in a trip.
iv) Amendments by Client
Sampan Travel will make every effort to assist the Client if they wish to make amendments to their itinerary after pre-payment is made. If it is possible to make the amendment and it is regarded by us as a material change (a material change includes a change of destination; the alteration of the duration of stay in a specific destination; or an addition or subtraction of a major activity. It does not include a change of flight time of less than 24 hours or other domestic transfers; nor a change of accommodation so long as both hotels are in the same price bracket and a deposit has not already been paid; nor a change in time of a certain activity) it will be subject to an amendment charge of US$50 per booking, together with all other expenses incurred by Sampan Travel as a result of the change. Costs are higher for the substitution of a passenger. Please see below for details.
The charge of US$50 is required whether or not Sampan Travel as a result of the changes succeeds in confirming the requested amendment. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. The request may be treated as a cancellation and re-booking and the normal cancellation charges (see below) will apply dependent upon the conditions imposed by our suppliers.
Sampan Travel will try its upmost to make any minor amendments to the itinerary that a Client may request, but it will not be regarded as a breach of contract if we are unable to make these amendments.
v) Cancellation by the client
All cancellations must be made by email. Since Sampan Travel incur costs in cancelling travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure Sampan Travel receives the notice of cancellation:
Days prior to departure; Loss of total holiday cost:
Over 30 days – 40% (or pre-payment if difference)
30 – 7 days – 75%
Within 6 days – 100%
We strongly recommend that Clients secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.
vi) Substitution of Traveller
If someone in the party is unable to travel due to unforeseen and unavoidable circumstances (eg. jury service, illness, redundancy, death or serious illness of close family member) then they can be switched with someone suitable to Sampan Travel so long as:
vii) Amendments by Sampan Travel
After pre-payment has been received Sampan Travel makes every effort to deliver the itinerary as accepted by the Client.
In some circumstances, Sampan Travel may have to modify a holiday before departure. Most of these changes are minor. In such cases, Sampan Travel will notify the Client of this change but is not obliged to pay any compensation and the minor change is not regarded as a breach of contract.
If Sampan Travel is forced to make a material change (see above iv) Amendments by Client for what constitutes a material change) we will notify the client as soon as possible and send an amended itinerary.
If the Client is not happy with these changes, then the client has 7 calendar days in which to inform Sampan Travel of their wish to either cancel the booking, or to alter the amendment. In the case of the client wishing to cancel the booking following an amendment made by Sampan Travel for reasons other than force majeure (see below for what constitutes force majeure), Sampan Travel will return the deposit in full. Clients will receive the following compensation, calculated according to the number of days prior to departure that they are notified of the change.
Days prior to departure date; Compensation per person:
Over 30 – US$10 per person
30–7 – US$30 per person
Within 6 – US$50 per person
If the Client informs Sampan Travel of their wish to cancel the holiday after 7 calendar days following the receipt of the amended itinerary, Sampan Travel will retain the 40% pre-payment. If a client responds after 7 calendar days with an alternative amendment to replace the Sampan Travel suggested amendment, this will be treated as an original client amendment and therefore subject to the terms outlined in iv) Amendments by Client.
If Sampan Travel hears nothing from the client in regard to the amendment, then we will assume that the Client accepts the amendment. Sampan Travel will continue booking the holiday, and the Client will be bound by the amendment and cancellation policies outlined in iv) and v).
Force majeure are unforeseeable circumstances beyond Sampan Travel’s control or the control of our suppliers, the consequence of which it is impossible for either the Company or its suppliers to avoid even with all due care. Force majeure includes but is not limited to: war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, epidemics and outbreaks of illness, and acts of God.
lf Sampan Travel becomes unable to provide a significant proportion of the holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for the Client at no extra charge (save in the case of force majeure) or, alternatively, the Client will be returned to their point of departure and the company will, where appropriate, pay compensation. No compensation is payable in the case of force majeure.
viii) Cancellation by Sampan Travel
If the Client fails to pay the balance of the holiday cost at least 30 days before departure, Sampan Travel will treat the booking as cancelled and retain the deposit.
If Sampan received payment from the Client but still make a cancellation before 30 days prior to the trip, unless the cancellation has been caused by force majeure, in addition to the return of the deposit Sampan will pay the compensation as set out below:
Days prior to departure date; Compensation per person:
Over 30 – US$20 per person
30-8 – US$60 per person
7 – 0 – US$100 per person
If the journey is cancelled due to force majeure, we will attempt to refund as much of the paid monies as possible; subtractions will be made depending on fees demanded by our suppliers, and administrative fees. The administrative fees will vary from case to case.
i) Sampan Travel’s Responsibility
Sampan Travel acts as an intermediary between local suppliers providing the services. Additional expenses incurred due to force majeure (see above to see what constitutes) must be borne by the travellers themselves. Sampan Travel strongly suggests that passengers take out adequate private travel insurance.
Sampan Travel reserves the right to provide alternative accommodation or amend itineraries in response to force majeure.
Sampan Travel will try to inform clients of such amendments as soon as possible, however it is not an obligation, and compensation will not be paid.
Sampan Travel will provide compensation if we or our suppliers have performed negligence that has resulted in illness, injury, damage, cost or death. We will not provide compensation if any of the above was caused by the act / omission of acts of the Client or those in their group; a third party who is not part of our arranged journey (essentially any service that does not form part of our contract); or force majeure.
If Sampan Travel are found liable for the loss or damage of any personal possession, we will pay back no more than the amount equivalent to the excess on the Client’s insurance policy which applies to this type of loss per person, subject to a maximum of US$250 per person. In the event that no insurance policy has been taken out, the maximum of US$250 per person shall apply.
Sampan Travel is not obliged to offer any compensation for accidents suffered or incurred that were not due to any negligence by ourselves or our employees or a result of a breach in contract.
Sampan Travel does not accept liability if the Client or any member of their party suffers death or personal injury if there has been no fault on the part of Sampan Travel or its partners, agents, or suppliers and the loss, death or personal injury suffered is attributable to the Client’s own acts or omissions or to the acts or omissions of a third party not involved in the provision of the services which make up the holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by Sampan or its partners, agents or suppliers even with the exercise of all due care.
Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. These decisions Sampan Travel has no control over and therefore we will not accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to amend or end a Client’s holiday after departure but before the completion of the holiday, Sampan Travel will not pay compensation or reimburse the client for expenses incurred. We strongly recommend that Clients have adequate travel insurance for their holiday and should claim via their insurance company for any loss or damage to luggage and/or personal possessions.
When booking an additional excursion locally the Client’s contract is with the local company providing that excursion and not Sampan Travel. Sampan Travel has no legal liability for anything that goes wrong on such an excursion, even if the excursion or activity has been recommended by Sampan Travel, and any claim which a Client might have arising out of the excursion will be against the specific local company and subject to their terms and conditions.
Sampan Travel will attempt to offer advice, guidance and assistance if Clients suffer death, illness or injury arising out of an activity which does not form part of the holiday with Sampan Travel, or an excursion arranged locally.
ii) Client’s Responsibility
General information concerning passport, visa and health requirements are subject to change and Clients must check relevant current requirements before departure. Clients will likely require a full 5 or 10 year passport to travel which is valid for six months after the date of their departure from Myanmar. Valid tourist visas are also required and all children should travel on full passports. It is the Client’s responsibility to obtain all documents required for their holiday and ensure that they are in proper order. Sampan Travel will not be liable to make any refund or pay compensation if a Client is unable to proceed with the itinerary as planned due to incorrect or missing personal documents.
Approximately 7 days before departure Sampan Travel will send Clients their flights tickets together with any other information concerning their holiday. It is important that Clients check all the details on these documents, specifically names and flight times, and contact us immediately if they have any queries. The correct timings, using the 24 hour clock system, may have been adjusted since Clients received the latest itinerary. All timings are in local time.
Clients are responsible for checking-in for flights at the correct time. Sampan Travel cannot accept responsibility for Clients missing flights as a result of late check-ins.
Furthermore, credit or refunds will not be given for lost, mislaid or destroyed travel documents.
If in our opinion or that of any airline pilot, hotel manager, tour leader, guide, or other person in authority, a Client’s behavior is causing damage or danger to property or persistently affecting the enjoyment of others, we reserve the right to terminate the holiday. In such a scenario, no compensation or refund will be paid.
Clients are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during the holiday. Should clients fail to make such payment at the time the charges and/or costs are incurred, they will be liable to reimburse Sampan Travel for these and the client authorises Sampan Travel to automatically debit their credit card to the value instructed by the supplier.
Sampan Travel will attempt to provide the Client with all the relevant and necessary contact details of Sampan Travel operatives for Clients to use during their trip.
If Clients are unhappy with any aspect of the arrangements while on holiday, they must address their complaint immediately to Sampan Travel. Sampan Travel will do their best to rectify the situation. If the problem cannot be resolved locally and Clients wish to complain, full details must be sent to Sampan Travel via email within 30 days of the completion of the holiday. Sampan Travel will do their best to investigate and reply within 28 days of receipt of the complaint.
Sampan Travel will have an open ear to any additional complaints and feedback made after the conclusion of the holiday.